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After placing an order on our website, you will receive a Thank You page with your order number.  Shortly thereafter, you will receive an order confirmation email, which also includes your order number.

Log in. Go to My Account Page.

Scroll down to Pending Orders

If your order has not been picked up & packed yet,  we will be able to accommodate and make the desired changes.

We are sorry your order has not arrived by the “approximate ship date” associated with your order.  The approximate date is our best estimate as to when your package will arrive.

We suggest contacting your local postal carrier responsible for delivering your package.  Please send email us at support@diamondpaintingshoppe.com with your name, order number, and email address. Let us know you have not received your package and will do our best to help.

We do not offer free shipping. As an alternative, we have created a rewards program where customers can accumulate points from their purchases to use as discounts. We also have sales discounts throughout the year, as well as discounts for first-time buyers. We believe this model to be the most balanced, as it does not increase the overall prices for all customers should free shipping be included.

Orders for in-stock products placed (Monday-Friday) typically ship within a few days (24-48 ours). Many orders are shipped the same day. Orders placed before 4pm (EST) normally get filled that day.  Orders placed late Friday or during the weekend will be filled on Monday.

Sorry we do not offer in-person pick-ups.

If you just placed an order email us immediately at support@diamonndpaintingshoppe.com with your order number and request the shipping address change.  Once your order has been processed, we have a very small amount of time to accommodate an address change.

Unless otherwise instructed in your confirmation email, all orders after being processed are shipped within 24 hours (excluding weekends and holidays).

Unfortunately, we do not ship to PO Boxes.

To track a package, log in to your account to view your order.  Once the order has shipped, a tracking number will also be provided to you by email.

At checkout the shipping cost is automatically calculated. Please note the rates for overseas shipping costs vary by location.

Some factors that can impact the cost of shipping is the location of the delivery, weight of your package, and delivery time. 

Any duties or taxes for international orders are the buyer’s responsibility.

Once you have selected your products and proceed to check out, you will reach the “payment information” page.  Look for “Gift Card” or “Discount Code” box. Next, click “Apply”.  For any remaining balance, your credit card will NOT be charged until you “Confirm Order” on the next screen.

Some coupons codes have limitations.  Certain codes work for specific products, and some have a one-time only use.  Please note that all promos exclude shipping, taxes, and custom fees.

To redeem your points, you will need to log into your account HERE.  You then click on the “Rewards” Icon on the bottom of the screen to see your balance. To redeem your points, you click on use points.

We currently accept: Visa, MasterCard, American Express, Discover, JCB, Dinners Club, ELO, ShopPay, ApplePay, Google Pay, Facebook Pay, PayPal, Amazon Pay, and Sezzel

Sorry, we do not.

All payments on our website are processed through a secure server.  Your personal and payment details are kept 100% safe.